Terms of service
TERMS OF SERVICE
Last Updated: September 28, 2026
Welcome to Luli Glow. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, features, and related services.
Throughout these Terms, “Luli Glow,” “we,” “us,” and “our” refer to Luli Glow. “You” and “your” refer to visitors, customers, purchasers, and other users of our website or services.
By browsing our website, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms and the policies referenced within them.
If you do not agree with these Terms, please discontinue use of our website and services.
1. ELIGIBILITY AND USE OF THE STORE
By accessing or using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have appropriate consent from a parent or legal guardian where required.
You may use our website and services only for lawful purposes.
You agree not to use our website, products, or services in violation of any applicable federal, state, local, or other laws or regulations.
You must not transmit viruses, malware, malicious code, or other harmful technology through our website or systems.
We may reasonably restrict access to our services when necessary to address unlawful activity, security concerns, fraud, abuse, or material violations of these Terms.
2. GENERAL CONDITIONS
We reserve the right to refuse, restrict, or cancel service where permitted by applicable law and reasonably necessary to protect our customers, business, systems, or legal rights.
Information transmitted through our website, excluding protected payment information, may pass through different networks and may be technically adapted to meet network or device requirements.
Payment information is handled through appropriate payment-processing systems and is encrypted during transmission as required by the applicable payment provider.
You may not reproduce, duplicate, copy, resell, distribute, or commercially exploit any portion of our website or services without prior written authorization, except where permitted by applicable law.
3. PRODUCT INFORMATION
Luli Glow makes reasonable efforts to present clear and accurate information about products offered through our store.
Product information may include:
Product descriptions;
Images;
Ingredients;
Sizes;
Specifications;
Usage information; and
Other relevant characteristics.
Actual products may vary slightly from images or descriptions because of factors such as:
Screen or device settings;
Lighting conditions;
Manufacturer updates;
Packaging revisions;
Production batches; or
Other reasonable variations.
Manufacturers may occasionally change packaging, labeling, ingredients, or product presentation.
Customers should review the packaging, instructions, warnings, ingredient lists, and other information supplied with a product before use.
We do not intentionally make false, misleading, or deceptive representations concerning the characteristics, quantity, availability, source, ingredients, or other material attributes of products sold through our store.
4. PRODUCT AVAILABILITY
Some products may be offered in limited quantities.
The appearance of an item on our website does not guarantee continued availability.
Inventory levels may change before an order is processed.
We may modify or discontinue products where permitted by applicable law.
If an item becomes unavailable after an order has been placed, we may contact you regarding the affected item and provide an appropriate refund where necessary.
5. PRICES, SALES, AND PROMOTIONS
Prices are displayed in the currency indicated on our website or at checkout.
Product prices may change from time to time.
Promotions, sales, discount codes, and special offers may be subject to disclosed:
Eligibility requirements;
Expiration periods;
Product exclusions;
Quantity restrictions; or
Other conditions.
Applicable taxes, shipping charges, and other required charges will be disclosed before the transaction is completed where required.
We make reasonable efforts to display pricing accurately.
If a genuine typographical, system, or pricing error occurs, we may correct the error where permitted by law.
If a material pricing error affects an order for which payment has already been collected, we may contact you regarding available options or refund the affected purchase if it is canceled.
6. ORDER SUBMISSION AND ACCEPTANCE
Submitting an order represents your request to purchase products from Luli Glow.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
Orders may be subject to:
Payment authorization;
Inventory verification;
Billing verification;
Shipping-address verification;
Fraud-prevention checks; and
Other reasonable processing procedures.
Where permitted by law, we may decline, limit, or cancel an order involving suspected fraud, unauthorized payment, inventory errors, material pricing errors, misuse of promotional offers, or material violations of these Terms.
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued through the original payment method.
7. CUSTOMER INFORMATION
You agree to provide accurate, complete, and current information when placing an order.
This may include:
Your full name;
Billing address;
Shipping address;
Email address;
Telephone number; and
Payment information.
You are responsible for checking this information before submitting your order.
If you discover an error after checkout, please contact us promptly.
We cannot guarantee that information can be changed after fulfillment has started or after a package has been transferred to a shipping carrier.
8. PAYMENT
Orders must be paid using a payment method available through our checkout.
By providing payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed by independent third-party payment processors.
Luli Glow is not responsible for delays, declined transactions, authorization failures, or payment holds caused solely by your bank, card issuer, payment provider, or other independent financial institution.
9. SHIPPING AND DELIVERY
Our shipping methods, processing periods, shipping fees, estimated delivery periods, and related fulfillment terms are described in our Shipping Policy.
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
Shipping and delivery may be affected by:
Carrier delays;
Severe weather;
Transportation disruptions;
High-volume shopping periods;
Incorrect or incomplete addresses;
Customs procedures;
Import processing; or
Other circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address.
We will address material delays or fulfillment problems in accordance with applicable law and our published policies.
10. RETURNS, REFUNDS, AND EXCHANGES
Our procedures and eligibility requirements concerning:
Returns;
Refunds;
Exchanges;
Order cancellations;
Damaged merchandise;
Incorrect items; and
Other order issues
are provided in our Return & Refund Policy.
Please review that policy before completing a purchase.
Nothing in these Terms or our Return & Refund Policy is intended to eliminate, restrict, or waive consumer rights or remedies that cannot legally be waived.
11. PRIVACY AND PERSONAL INFORMATION
Our collection, use, storage, disclosure, and other processing of personal information are governed by our Privacy Policy.
Our Privacy Policy explains relevant practices concerning personal information and, where applicable, procedures through which consumers may exercise privacy rights.
Certain third-party providers may process information under their own privacy policies and terms.
Customers should review our Privacy Policy before providing personal information through our website.
12. THIRD-PARTY SERVICES
We may rely on third-party providers for services including:
Ecommerce hosting;
Payment processing;
Order fulfillment;
Shipping and logistics;
Analytics;
Communications;
Marketing; and
Technical services.
Third-party services may be governed by their own terms and privacy policies.
Our responsibility for independently operated third-party services is limited to the extent permitted by applicable law.
13. THIRD-PARTY LINKS
Our website may contain links to independent third-party websites, applications, or resources.
Such links may be provided for convenience or informational purposes.
Unless expressly stated otherwise, Luli Glow does not control or operate those third-party services.
We are not responsible for their content, availability, products, services, security, or privacy practices except where responsibility cannot legally be excluded.
Customers should review third-party terms and policies before providing information or completing transactions through those services.
14. REVIEWS, FEEDBACK, AND CUSTOMER CONTENT
Customers may have opportunities to submit reviews, comments, suggestions, photographs, feedback, or other content.
By providing content, you represent that:
You have the right to submit it;
It does not knowingly contain materially false or misleading statements;
It does not violate applicable law; and
It does not infringe another person's legal rights.
You may not submit material that is unlawful, fraudulent, defamatory, threatening, obscene, infringing, malicious, or designed to distribute harmful technology.
Where permitted by law, we may moderate or remove content that violates these Terms.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, original content owned or created by Luli Glow, including branding, written content, graphics, logos, photographs, layouts, and other materials, may be protected by applicable intellectual-property laws.
Website materials are generally provided for personal and non-commercial use.
You may not reproduce, modify, publish, distribute, sell, or commercially exploit protected Luli Glow content without appropriate authorization, except where permitted by law.
Third-party intellectual property remains the property of its respective owners.
16. PROHIBITED USES
You may not use our website or services to:
Engage in unlawful conduct;
Commit or facilitate fraud;
Intentionally provide materially false information;
Infringe intellectual-property rights;
Violate privacy rights;
Harass, threaten, or abuse another person;
Transmit malware or harmful code;
Attempt unauthorized access to accounts, servers, or networks;
Circumvent security measures;
Materially interfere with website functionality;
Unlawfully collect personal information;
Impersonate another person or entity; or
Conduct automated activity that materially disrupts our services.
We may restrict access where reasonably necessary to prevent or address such activity.
17. ERRORS AND INACCURACIES
Our website may occasionally contain inadvertent errors, inaccuracies, or omissions involving:
Product descriptions;
Product availability;
Prices;
Promotional information;
Shipping charges;
Delivery estimates; or
Other store information.
We may correct such errors when appropriate and legally permitted.
If an error materially affects an order already submitted, we may contact you regarding appropriate options or remedies.
18. WEBSITE AVAILABILITY
We aim to maintain reliable website access but do not guarantee uninterrupted availability.
Our website may temporarily become unavailable because of:
Maintenance;
Software updates;
Security procedures;
Technical failures;
Third-party outages; or
Circumstances outside our reasonable control.
We may modify or suspend certain website features when reasonably necessary and legally permitted.
19. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and related online services are provided on an “as is” and “as available” basis unless expressly stated otherwise.
We do not guarantee that our website will always be uninterrupted, completely secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, consumer protections, or other legal rights that applicable law does not permit us to exclude.
Any separate manufacturer warranties remain governed by their applicable terms.
20. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Luli Glow and its owners, employees, affiliates, representatives, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of or inability to use our website or online services.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability, statutory remedies, or consumer rights where applicable law prohibits such exclusion or limitation.
21. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Luli Glow and its owners, employees, affiliates, contractors, representatives, and service providers from claims, liabilities, losses, damages, and reasonable expenses arising from:
Your material breach of these Terms;
Your unlawful use of our services; or
Your infringement of another person's legal rights.
This provision applies only to the extent permitted by governing law.
22. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent legally permissible.
The remaining provisions will continue in effect.
23. TERMINATION
These Terms remain effective while you access or use our website and services.
You may stop using our services at any time.
We may suspend or terminate access when reasonably necessary because of fraud, unlawful conduct, security risks, abuse, or a material violation of these Terms.
Rights or obligations that by their nature should survive termination will remain effective afterward.
24. ENTIRE AGREEMENT
These Terms, together with our applicable:
Privacy Policy;
Shipping Policy;
Return & Refund Policy; and
Other policies or notices displayed through our store,
constitute the applicable terms governing your use of Luli Glow's website and online services.
Our failure to immediately enforce a provision does not automatically waive our right to enforce it later.
25. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the Commonwealth of Kentucky.
Nothing in these Terms is intended to waive, restrict, or eliminate any mandatory consumer protection, remedy, warranty, or other legal right available under applicable law.
Consumers located outside Kentucky may also have mandatory rights under the laws applicable to their location.
26. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to:
Our products or services;
Business operations;
Website functionality;
Store policies; or
Applicable legal requirements.
The current version will be posted on our website with an updated “Last Updated” date.
Changes will apply prospectively where required by law.
We encourage customers to periodically review these Terms.
27. CONTACT INFORMATION
If you have questions, concerns, or complaints regarding these Terms of Service, please contact:
Luli Glow
3060 Cairo Rd
Paducah, KY 42001
United States
Email: support@luliglow.com
Phone: (270) 816-2189