Refund policy

Return & Refund Policy

At Luli Glow, we want our customers to understand exactly how returns, refunds, exchanges, and order issues are handled. Please review this policy before making a purchase.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a standard return, an item must generally:

Be unused, unopened, and in its original condition.

Remain in its original packaging.

Include all original seals, labels, tags, and accessories, where applicable.

Include a receipt, order confirmation, or other proof of purchase.

Before returning any item, please contact us at support@luliglow.com.

Returns sent to us without first requesting and receiving return instructions may not be accepted.

Return Address

After your return request has been reviewed and approved, eligible returns may be sent to:

Luli Glow
3060 Cairo Rd
Paducah, KY 42001
United States

Please contact us before shipping any return so we can confirm eligibility and provide the appropriate instructions.

Beauty, Skincare, and Personal-Care Products

Because beauty, skincare, cosmetic, and personal-care products may involve hygiene, safety, and product-integrity concerns, products that have been opened, used, tested, or had their protective seals removed generally cannot be returned because of a change of mind or personal preference.

This restriction does not limit any rights or remedies that may apply when an item:

Arrives damaged.

Is defective.

Is materially different from what was ordered.

Was incorrectly supplied.

Is otherwise covered by applicable consumer-protection law.

If you are unsure whether your product can be returned, please contact us before mailing it back.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, incomplete, or incorrect item, contact us as soon as reasonably possible at support@luliglow.com.

To help us review the issue, please provide:

Your order number.

A description of the problem.

Clear photographs of the affected product.

Photographs of the shipping packaging when relevant.

After reviewing your request, we will provide an appropriate resolution based on the circumstances. This may include a replacement, refund, or another remedy required or permitted by applicable law.

Items Generally Not Eligible for Return

Unless otherwise required by applicable law, the following items are generally not eligible for return:

Opened or used skincare, cosmetics, beauty, or personal-care products where hygiene or safety concerns prevent resale.

Products with broken or removed safety or hygiene seals.

Gift cards.

Personalized or customized items, if applicable.

Products damaged after delivery because of misuse, improper storage, or improper handling.

Products specifically identified as Final Sale or Non-Returnable before purchase.

A final-sale or non-returnable designation does not remove any non-waivable rights that may apply to defective, damaged, misrepresented, or incorrectly supplied goods.

Return Shipping Costs

For eligible returns resulting from a change of mind, personal preference, or another reason not caused by Luli Glow, the customer is generally responsible for return shipping costs.

If the return is caused by an error on our part, including receiving the wrong product or an item that arrives damaged or defective, contact us before returning the product. We will provide appropriate return instructions and determine responsibility for return shipping.

Original shipping charges are generally non-refundable unless:

The return resulted from an error by Luli Glow;

We expressly agree otherwise; or

Applicable law requires otherwise.

We recommend using a trackable shipping service and retaining proof of shipment until your return has been completed.

Refunds

After your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used to place the order.

We aim to process approved refunds within 10 business days after approval.

Once the refund has been issued, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account. The exact timing may vary depending on the payment provider and the customer's location.

If more than 15 business days have passed since we confirmed approval of your refund and you still have not received the funds, please contact:

support@luliglow.com

Exchanges

If you would like to exchange an eligible product, please contact us at support@luliglow.com.

Exchange requests depend on:

The eligibility of the original item.

The condition of the returned product.

Availability of the requested replacement.

If a direct exchange is unavailable, we may ask you to return the eligible original product and place a new order separately.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

Once an order has been processed, packed, shipped, or otherwise entered the fulfillment process, cancellation or modification may no longer be possible.

If an order has already shipped, you may request an eligible return after delivery under the terms of this policy.

Sale and Promotional Products

Products purchased at a discounted or promotional price are not automatically considered final sale.

A product will generally be treated as final sale only when it was clearly marked Final Sale, Non-Returnable, or with equivalent wording before the customer completed the purchase.

If applicable law provides a refund, replacement, or other remedy despite a final-sale designation, applicable law will control.

Bundles, Discounts, and Promotional Gifts

If a returned item was purchased as part of a bundle, promotional discount, free-gift offer, or similar promotion, the refund amount may be adjusted according to the terms of that promotion and the items retained by the customer.

Any refund will be based on the amount actually paid for the eligible returned products.

Consumer Rights

This policy is intended to clearly explain Luli Glow's return and refund practices.

Nothing in this policy is intended to waive, restrict, or exclude rights that cannot legally be waived under applicable federal, Kentucky, or other consumer-protection laws.

If applicable law provides greater protection than a provision contained in this policy, the applicable legal requirement will take precedence.

For questions concerning a return, refund, exchange, damaged product, or this policy, please contact:

Luli Glow
3060 Cairo Rd
Paducah, KY 42001
United States

Phone: (270) 816-2189
Email: support@luliglow.com