Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with Luli Glow. We want customers to have clear information about shipping costs, order processing, shipment tracking, delivery expectations, and how shipping-related issues are handled.

Please review this Shipping Policy before completing your purchase.

1. Order Processing

Orders are processed during normal business days, excluding weekends and U.S. federal holidays.

After your order is successfully submitted, an order confirmation will be sent using the contact information provided at checkout.

Once your order has been prepared for shipment, we will send shipping confirmation and tracking information when available.

If Luli Glow provides a specific shipment timeframe on our website, during checkout, or in an order-related communication, that timeframe is based on information reasonably available to us at the time.

If no different shipment timeframe is stated, orders will be shipped within the period required by applicable law.

If we become unable to ship an order within an applicable promised or legally required timeframe, we will provide notice and, where required by law, offer the customer the opportunity to consent to a revised shipment timeframe or cancel the affected order for a refund.

2. Shipping Rates

Luli Glow currently offers the following shipping options where available:

Express Shipping — $15.00

Standard Shipping — FREE for orders of $70.00 or more

Standard Shipping — $8.00 for orders from $0.00 to $69.99

The available shipping method and applicable cost will be displayed at checkout before payment is completed.

Eligibility for free Standard Shipping is determined using the qualifying merchandise subtotal shown during checkout, before shipping charges are applied, unless otherwise stated.

3. Shipping Availability

Shipping services may vary depending on the customer's destination, products ordered, carrier availability, and applicable restrictions.

Only shipping methods available for the applicable order and destination will be offered during checkout.

If we determine that an order cannot be shipped to the address supplied by the customer, we will attempt to contact the customer using the information associated with the order.

4. Delivery Estimates

Delivery estimates may be provided during checkout, through a shipping confirmation, or directly by the carrier.

Unless expressly stated otherwise, estimated delivery dates are estimates and are not guaranteed arrival dates.

Delivery timing can be affected by circumstances including:

Carrier delays or service interruptions

Severe weather

Holidays

High shipping volumes

Transportation disruptions

Incorrect or incomplete shipping information

Other circumstances outside our reasonable control

Order processing time, shipment time, and carrier transit time are separate stages of fulfillment.

5. Tracking Information

When tracking is available, customers will receive a tracking number or tracking link after the shipment has been prepared.

Tracking information may not appear immediately after a shipping label is created. Carriers may require additional time before the first tracking event is displayed.

Customers are encouraged to review carrier tracking for the latest available shipment status.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details when placing an order.

Before completing checkout, please verify:

Recipient name

Street address

Apartment, suite, or unit number

City

State

ZIP code

Contact information

If you discover an error after submitting an order, please contact us promptly at support@luliglow.com or (270) 816-2189.

We will make reasonable efforts to assist with corrections before shipment. However, changes cannot be guaranteed once fulfillment has begun or the order has been transferred to the shipping carrier.

Nothing in this section limits rights or remedies available under applicable law.

7. Shipping Delays

Orders may occasionally experience delays before or after shipment.

If a shipment has already been transferred to the carrier, customers should review the carrier's tracking information for current delivery updates.

If Luli Glow cannot ship an order within an applicable shipment timeframe, we will handle the delay in accordance with applicable law, including any required notification, customer consent, cancellation opportunity, or refund.

8. Lost Packages

If tracking has stopped updating for an unusual period or a shipment appears to have been lost in transit, please contact us at support@luliglow.com.

We may review the shipment information and work with the applicable carrier to determine its status.

Where appropriate, we may request information from the customer that is reasonably necessary to assist with the investigation.

The available resolution may depend on the circumstances, applicable carrier information, our other store policies, and consumer protection requirements.

9. Packages Marked as Delivered

If a carrier indicates that a package was delivered but you cannot locate it, we recommend taking the following steps:

Check the designated delivery area and surrounding locations.

Ask household members whether they accepted the shipment.

Contact building management or reception personnel, if applicable.

Check with nearby neighbors when appropriate.

Contact the shipping carrier using the provided tracking number.

If you still cannot locate the package, please contact Luli Glow so we can review the available tracking information and assist with the appropriate next steps.

A carrier's delivery scan does not waive or eliminate any customer rights or remedies that may apply under law.

10. Damaged Shipments

If merchandise or packaging arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

Your order number

A description of the damage

Clear photographs of the affected merchandise

Photographs of the shipping packaging

A photograph of the shipping label, when available

Please retain the affected merchandise and original packaging while the issue is being reviewed.

We will assess the available information and provide an appropriate resolution in accordance with applicable store policies and law.

11. Returned-to-Sender or Undeliverable Orders

A package may be returned to sender due to circumstances such as:

An incorrect or incomplete shipping address

Failed delivery attempts

Refusal of delivery

Carrier restrictions

Other delivery-related issues

If your shipment is returned to us, please contact Luli Glow so we can determine the reason for the return and explain the available options.

Where permitted by applicable law, additional shipping costs may apply to a requested reshipment when the original delivery problem resulted from incorrect or incomplete information supplied by the customer.

Additional shipping charges will not apply when the shipment problem resulted from an error attributable to Luli Glow or where applicable law requires another resolution.

12. Order Changes and Cancellation Requests

If you need to request an address correction, order cancellation, or other modification, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order has entered fulfillment or has been transferred to a carrier, we may be unable to change or cancel the shipment.

Nothing in this section limits cancellation, refund, or other rights provided under applicable law.

13. Shipping Restrictions

Some products, destinations, or delivery methods may be unavailable because of carrier requirements, operational limitations, or federal, state, or local restrictions.

Available shipping methods for the applicable order will be displayed at checkout.

14. Relationship to Our Return & Refund Policy

This Shipping Policy primarily addresses shipment, delivery, and related fulfillment matters.

Returns, exchanges, refunds, and other post-delivery concerns may also be governed by the Luli Glow Return & Refund Policy.

If a provision of this Shipping Policy conflicts with a consumer right that cannot legally be waived or restricted, applicable law will control.

15. Contact Us

For questions regarding an order, shipping, delivery, or tracking, please contact:

Luli Glow
3060 Cairo Rd
Paducah, KY 42001
United States

Phone: (270) 816-2189
Email: support@luliglow.com